Privacy Policy

Privacy Policy

Last updated: 30th September 2025

At Chauffinity (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.chauffinity.com (the “Site”) and our services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Chauffinity is a [describe business, e.g., luxury chauffeur and travel services provider] based in the United Kingdom.

  • Website: www.chauffinity.com

  • Email: info@chauffinity.com

  • Telephone: 07312 125472

  • Data Controller: Chauffinity

2. What Data We Collect

We may collect the following types of personal data:

  • Identity data: name, title, date of birth.

  • Contact data: email address, phone number, billing/delivery address.

  • Booking details: journey information, preferences, special requests.

  • Payment details: payment card information (processed securely via our payment provider – we do not store card details).

  • Technical data: IP address, browser type, device type, cookies, and analytics data.

  • Communication data: your correspondence with us via email, forms, or live chat.

3. How We Collect Your Data

  • Directly from you when you:

    • Make a booking

    • Contact us via forms, email, or phone

    • Subscribe to newsletters or marketing communications

  • Automatically when you visit our Site (via cookies and analytics tools).

  • From third parties (e.g., payment providers, advertising platforms).

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide our chauffeur and related services.

  • To process and manage bookings and payments.

  • To respond to enquiries and customer support requests.

  • To send service-related communications (booking confirmations, updates).

  • To send marketing communications (with your consent).

  • To improve our website, services, and customer experience.

  • To comply with legal and regulatory obligations.

5. Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Contract: to perform a contract with you (e.g., to fulfil your booking).

  • Consent: where you have given consent (e.g., to receive marketing emails).

  • Legal obligation: to comply with legal requirements.

  • Legitimate interests: to improve our services, detect fraud, and ensure site security.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyse traffic, and personalise content. You can manage your cookie preferences through your browser settings.

For more information, please see our Cookie Policy.

7. Sharing Your Data

We may share your data with trusted third parties, including:

  • Payment processors

  • IT and website hosting providers

  • Marketing and analytics platforms

  • Professional advisers (lawyers, accountants, etc.)

  • Regulators or authorities (if legally required)

We do not sell your data to third parties.

8. International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (e.g., adequacy decision, standard contractual clauses) to protect your information.

9. Data Retention

We keep your personal data only as long as necessary to:

  • Provide our services

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes and enforce agreements

After this period, your data will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Right to access your personal data

  • Right to rectification (correct inaccurate data)

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing (including direct marketing)

  • Right to withdraw consent (where consent is relied on)

To exercise your rights, please contact us at: info@chauffinity.com.

11. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

13. Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect personal data from them.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Chauffinity
Email: info@chauffinity.com
Phone: 07312 125472

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: www.ico.org.uk.